Brian Burke Says Feedback and DSR Changes Are Coming, Sort Of

Posted by admin in Internet Marketing, News, ebay on 01 14th, 2009 | one response

eBay Radio

While listening to the eBay Radio PowerSeller Hour yesterday, Brian Burke Director of Seller Reputation & Policies was Griff’s guest. Brian and Griff spent a fair amount of time discussing the “possible” changes to the Feedback and DSR system on eBay. (Please note that Brian’s comments I am referring to actually are in the first portion of Segment 2 which is labeled as the interview with Richard Brewer-Hay)

The reason I quoted the word possible is because they could not officially say there were going to be changes. They could not even officially say that eBay was considering changes. What Brian could say is users should be “very very very patient”. What appears to be very clear is that eBay is looking at ways to improve the Feedback and DSR system even though they can’t state that there will in fact be changes made.

While I often have been less than positive about the Feedback and DSR’s the recent announced policy change for negative feedback on international sales if certain stipulations are met gives me some glimmer of hope. I do know that a research study is soon to be undertaken (next week) regarding Feedback and DSR’s amongst other topics. It is my sincerest hope that this will lead to testing and eventual changes that sellers and many staffers within eBay know need to be made.

Just in case some of you may think I am getting soft in my old age, fear not! In it’s current state, I still do not believe eBay is a venue for small volume or unique item sellers to start their ecommerce business. I also believe that eBay changes of late have disadvantaged these sellers especially in auction format sales.

I do continue to profess that eBay is a viable venue for large volume sellers in specific categories as long as their business model is able to adapt to that of eBay’s.

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1 Comment »

thebrewsnews Says:
January 29th, 2009 at 3:38 am

Most eBay sellers simply cannot survive the perpetual “testing” that eBay is doing. I really do understand that eBay needed to make some changes to their antiquated venue but they are making changes without even a clue as to what the outcome could be. And if a certain “test” phase doesn’t work then, no problem, they’ll just make another change. All the while, sellers have to completely change their processes and constantly react. There is no way to be a proactive ecommerce seller on eBay when you are just busy being reactive.

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