eBay Announces Significant Changes To Feedback,, They Really Are Listening

Posted by admin in News, ebay on 07 10th, 2008 | one response

Lorrie Norrington Announces Significant Improvements To Feedback System

Lorrie Norrington, President of eBay Global Marketplace Operations announced sweeping changes to the much discussed Feedback System on eBay. The announcement posted on the eBay announcment board basically says this:

Neutrals will no longer be counted as negatives when determining a sellers feedback rating. This apparently will be retroactive and will require re-calculation of the feedback ratings of all eBay Sellers. This will be effective in late August.

There will be a mechanism put in place to allow buyers to change their negative feedbacks left for sellers if the seller makes the dissatisfied buyer happy in a timely manner. What that mechanisim will be was not disclosed, but more information is coming!

eBay Is Really Listening!

One of the comments Lorrie made at eBayLive, and I am paraphrasing here is “Give Us A Chance”. I have to admit, I for one was skeptical. I have been selling on eBay for 11 years, and have not often been impressed with their response to the voices in the community. Though there will have to be much thought given as to the way extortion by the buyer is handled this is a MAJOR step forward by eBay.

I applaud Lorrie and the rest of the management of eBay in realizing that the recent changes to the Feedback Policy were ill advised, and making changes to it rapidly.

Though more information is to be forthcoming, I expect this announcement will be much appreciated by the rank and file sellers and will have them jumping for joy!

LORRIE, YOU HAVE MY ATTENTION, AND I WILL IN THE FUTURE BE MORE OPTIMISTIC WHEN YOU SAY YOU WILL FIX IT!

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1 Comment »

John J. Williams Says:
July 16th, 2008 at 3:33 pm

Hello. Thanks for your nice site.

I am an eBay Seller of 10 years. Ebay recently restricted my account based on “non-performance” but refuses to provide me their specific evidence to justify their decision.

I believe that the real reason why eBay restricted me was because I had loudly complained about their no -FB to Buyers policy. Recently, I was given two -FB by extortionist Buyers, one demanded money and one demanded an 87% S/H reduction, even overly threatened -FB and never even paid for the Item. Ebay refused to remove either -FB. Both appeared to be a foreign nationals tag team.

The lack of -FB to Buyers totally statistically invalidates the eBay feedback system. By standing behind its FB system, eBay is clearly perpetrating frauds on the public and is engaged in unfair trade practices relevant to other Onlines sales companies.

Furthermore, eBay’s rule that “Handling” is only the cost of packaging when actual Seller Handling costs also includes handling labor clearly results in an employer-employee relationship with its Sellers similar to that described in the old “16 Tons” song.

Thanks. John

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