DSR’s Major Discussion Point

eBay conducted their Town Hall Meeting yesterday and again restricted the content. This year eBay is deciding what can be discussed by callers and emailers during the Town Hall events which obviously is meant to control the direction the meetings take. eBay has also decided not to announce these meeting until 24 hours beforehand. One listener to our program noted that the WSRadio website which produces the Town Hall meetings did not even have it listed in their scheduled programming.

High Points

• There will now be 2 buckets of major changes per year. (Using the term bucket indicates to me that there will be MULTIPLE changes as eBay needs a bucket to bring them to the users)  This does not limit eBay from making additional changes at any time. Changes or improvements as eBay calls them, will be announced at least 60 days prior to enactment.
• There will be major announcements made in March, (the first bucket) though no clue as to when or what.
• There is some glimmer of at least one change and that pertains to DSR’s which was a major discussion point during the meeting. This change is reportedly going to include some customizable reports that sellers can use and or create on their DSR’s. Why eBay will not disclose exact DSR ratings on each transaction still remains a mystery to me. Since eBay has removed the seller’s ability to leave honest feedback for buyers, there is no risk of feedback retaliation. Brian Burke stated that the vast majority of DSR’s being left were 5’s, then 4’s, then 1’s and 2’s.
• Brian Burke told one caller that eBay users should take what is being posted on the eBay Community Chat boards with a “grain of sa;t”. Brian later tried to qualify his remark but I have to believe there will be significant rancor from those on the boards.
• Several emails and calls concerned the recent changes to the format and layout of the previously unannounced PayPal emails.
• The next Town Hall meeting will be in April. I feel this is due to the announcements being made in March, and eBay’s reluctance to be immediately confronted on those changes.
• The much awaited shopping cart that sellers have been asking for probably will not happen until late 2009 or 2010.

No Real Substance

In my opinion these Town Hall meetings have failed to provide any substanative information for some time. I feel that it would be advantageous for eBay to consider abandoning these meetings unless they are willing to open them to spontaneous questions and provide solid useful information.

Auctionbytes noted that it takes eBay an unusually long time to upload the audio archives and has not posted transcripts of the events since last September. Apparently John Donahoe does not feel it necessary or cost effective for eBay users be able to read what was said.

Share this article

Close Bookmark and Share This Page

Save to Browser Favorites / Bookmarks

Ask backflip blinklist BlogBookmark Bloglines BlogMarks Blogsvine BuddyMarks BUMPzee! CiteULike co.mments Connotea del.icio.us

Digg diigo DotNetKicks DropJack dzone Facebook Fark Faves Feed Me Links Friendsite folkd.com Furl Google

Hugg Jamespot Jeqq Kaboodle kirtsy linkaGoGo LinkedIn LinksMarker Ma.gnolia Mister Wong Mixx MySpace MyWeb

Netvouz Newsvine oneview OnlyWire PlugIM Propeller Reddit Rojo Segnalo Shoutwire Simpy Slashdot Sphere

Sphinn Spurl Squidoo StumbleUpon Technorati ThisNext Twitter Webride Windows Live Worlds Movies Yahoo!

Email This to a Friend

Copy HTML: 

 If you like this then please subscribe to the RSS Feed.

Powered by Bookmarkify™

More »

Powered by Bookmarkify™