Why Has eBay Decided To Close the Corporate Communications Door? 

It seems that over the past year or so, eBay Inc. has decided to close and lock the door to the Corporate Communications Team. Now in all fairness, the Team was small to begin with, and I have no idea how they were affected by the recent downsize or realignment. Maybe no one is left.

In any event, for the past 2 years I have been granted Media credentials for eBayLive. I have met and talked with Richard Brewer-Hay Editor-In-Chief of eBayInkblog.com. I have had lunch with Usher Lieberman, Senior Manager Technology and Innovation Corporate Communications and actually once or twice received responses to my questions from these gentleman. I find both to be personable and genuine. One would then reach a reasonable assumption that when an eBay accredited (at eBayLive anyway) media outlet requests information, that organization would receive some sort of a response. Additionally let me state that the questions have been submitted to Corporate Communications and not eBayInkblog so RBH is not the brunt of this article.

Regarding my Media credentials at eBayLive, I do have to say that I was never granted any interviews with eBay executives even though these interview requests where submitted well in advance as per eBay’s guidelines for the events. As a matter of fact, the only interview I was granted in either 2007 and 2008 was with Jim “Griff” Griffith. While I enjoy talking with “Griff” he is the quintesential eBay cheerleader and does not offer any real content on most subjects. 

Several times over the past 12 months, I have submitted requests for comment or clarification on situations at eBay that my listeners want and need information on. For some unknown reason NONE of these requests has received a response. Not even so much as a “No Comment”

Everyone knows that I have been critical of eBay and some of the policy changes they have implemented. I do not hide this. I also have praised eBay when they have taken steps that I feel have been beneficial. I have gone on record saying that I still use eBay, and believe that there is still value for ecommerce sellers to use the site for some product lines.

I have digressed. What this is all about is why will eBay not respond to questions posted to it’s corporate communications department? With all the recent “GLITCHES” I have sent no less than 6 emails requesting comment or status of fixes with absolutely no response. The latest major glitch involving PayPal and eChecks which both PayPal and eBay refused to post on announcement boards has prompted numberous emails to our inbox requesting information. Alas, we were unable to provide any based on the information Black Out at eBay.

I realize that no response is in fact a response. I also understand that a company such as eBay suffering from the significant decline in users should strive to put to rest any feelings users may have regarding system failures.

Some say silence is golden. In the case of eBay, the silence is deafening! It is shouting loud and clear that it’s users can not and should not question what they are doing, much less expect open communication regarding problems.

                      eBay Executives

Share this article

Close Bookmark and Share This Page

Save to Browser Favorites / Bookmarks

Ask backflip blinklist BlogBookmark Bloglines BlogMarks Blogsvine BuddyMarks BUMPzee! CiteULike co.mments Connotea del.icio.us

Digg diigo DotNetKicks DropJack dzone Facebook Fark Faves Feed Me Links Friendsite folkd.com Furl Google

Hugg Jamespot Jeqq Kaboodle kirtsy linkaGoGo LinkedIn LinksMarker Ma.gnolia Mister Wong Mixx MySpace MyWeb

Netvouz Newsvine oneview OnlyWire PlugIM Propeller Reddit Rojo Segnalo Shoutwire Simpy Slashdot Sphere

Sphinn Spurl Squidoo StumbleUpon Technorati ThisNext Twitter Webride Windows Live Worlds Movies Yahoo!

Email This to a Friend

Copy HTML: 

 If you like this then please subscribe to the RSS Feed.

Powered by Bookmarkify™

More »

Powered by Bookmarkify™