VeriSign Security Key Causes Another PayPal Glitch

Posted by admin in ebay, paypal on 11 20th, 2008 | one response

paypalsecurityAnother PayPal Glitch

It seems that several users are reporting difficulty logging into PayPal when they (the users) have a VeriSign Indentity Security Key attached to their account. This was first reported by AuctionBytes, but I learned about it first hand this morning when I attempted to access my PayPal account.

After I attempted to log in as normal using my PayPal/VeriSign security key, I was taken to a window asking me to re-enter the randomly generated 6 digit number again. I did this and was taken to a window asking me to enter two security key numbers, having to wait 30 seconds to add the second number. After doing this, I was taken to a window telling me that PayPal could not verify the numbers and asking me to identify myself answering my security questions or my PayPal debit card number. Finally I was able to access my account.

paypal_logoWhile in and of itself this is just an aggravating glitch, it begs the question: Where is the stability in the system? PayPal has been experiencing several “glitches” over the past few months including problems with customers being able to access their funds, witholding payments incorrectly and other site issues. It seems that PayPal is notoriously MUM about these recurring issues as I have checked the eBay PayPal Discussion Board, the eBay System Announcement Board, the PayPal Blog and the PayPal Announcement Board and see nothing mentioned about this latest problem. NOTHING in 12 hours!

I don’t know how many PayPal users have incorporated the VeriSign Identity Protection Key into their account, whether it’s 100 or 100,000, the transparency that was mentioned on the eBayInk Blog was short lived.

Too bad, I really did have hope!

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1 Comment »

  1. avatar comment-top

    When this security key first came out I gave it serious consideration. I like to spend a couple of months on the mainland, sort of reverse snowbird and this IP change really shakes up PayPal access.

    They can’t catch phishers and scammers but they surely make life difficult for honest customers. I decided that low tech was the best approach to PayPal, one less thing to go wrong and with hindsight I was right.

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